Answers to common questions about shopping with J3MS.
Shipping
How much does shipping cost?
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
How long will my order take to arrive?
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Where do you ship?
We currently ship to a wide list of destinations, including the Philippines, the United States, Canada, the United Kingdom, the European Union, Australia, Japan, and many more. The full list of destinations is in our shipping policy.
How do I track my order?
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Tracking information may take time to update after you receive it.
Will I pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.
Can I change or cancel my order?
Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. You can request cancellation or removal of items from your order for 15 minutes after the order is placed.
What if my package is lost, damaged, or delayed?
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Returns
Can I return an item?
Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
How long do I have to request a return?
You may request a return within 14 days after your item is delivered.
Who pays for return shipping?
Return shipping is free, and we will provide a return label.
Are any items final sale?
Some items are final sale and cannot be returned. Some items may also not be eligible for return, as stated in the return terms or on the product listing, website, or in-store at the time of purchase.
How do I start a return?
Contact us before returning an item. If your return is approved, we will provide you instructions on how and where to send your package to complete your return. Items sent back without first requesting a return will not be accepted.
What if my item arrived damaged or I received the wrong item?
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Can I exchange an item?
Contact us to ask about exchange options before returning your item.
When will I get my refund?
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
Contact us
How do I reach customer support?
Email us at noelronnel187@gmail.com. You can also call +63 954 384 2788 or write to us at Laguindingan mis or, 9019 Sagay PH-CAM, Philippines. Our full contact details are in our contact information policy.
What should I include in my message?
For order questions, include your order number and the email address used at checkout so we can look up your order. For returns or damaged items, include photos where possible.